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Terms & Conditions

Please read Terms & Conditions carefully.

APPLICABILITY


This User Agreement along with Terms of Service (collectively, the "User Agreement") forms the terms and conditions for the use of services and products of Abatera Management Consultants ("AMC or Pro4You or We").

Any person ("User") who inquiries about or purchases any products or services of PRO4YOU through its websites, mobile applications, sales persons, offices, call centers, branch offices, franchisees, agents etc. (all the aforesaid platforms collectively referred to as “Sales Channels”) agree to be governed by this User Agreement. The websites and the mobile applications of PRO4YOU are collectively referred to as ‘Website’.

Both User and PRO4YOU are individually referred to as 'Party' and collectively referred to as 'Parties' to the User Agreement.

"Terms of Service" available on PRO4YOU’s website details out terms & conditions applicable on various services or products facilitated by PRO4YOU. The User should refer to the relevant Terms of Service applicable for the given product or service as booked by the User. Such Terms of Service are binding on the User.
     


 
ELIGIBILITY TO USE

The User must be atleast 18 years of age and must possess the legal authority to enter into an agreement so as become a User and use the services of PRO4YOU.
Before using the Website, approaching any Sales Channels or procuring the services of PRO4YOU, the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User's dealings and transactions with PRO4YOU. If the User does not agree with any part of this Agreement, then the User must not avail PRO4YOU's services and must not access or approach the Sales Channels of PRO4YOU.

All rights and liabilities of the User and PRO4YOU with respect to any services or product facilitated by PRO4YOU shall be restricted to the scope of this User Agreement.
     


 
CONTENT

All content provided through various Sales Channels, including but not limited to audio, images, software, text, icons and such similar content ("Content"), are registered by PRO4YOU and protected under applicable intellectual property laws. User cannot use this Content for any other purpose, except as specified herein.

User agrees to follow all instructions provided by PRO4YOU which will prescribe the way such User may use the Content.

There are a number of proprietary logos, service marks and trademarks displayed on the Website and through other Sales Channels of PRO4YOU, as may be applicable. PRO4YOU does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.

PRO4YOU respects the intellectual property rights of others. If you notice any act of infringement on the Website, you are requested to send us a written notice/ intimation which must include the following information;

•    Clear identification of such copyrighted work that you claim has been infringed;
•    Location of the material on the Website, including but not limited to the link of the infringing material;
•    The proof that the alleged copyrighted work is owned by you;
•    Contact information;
•    
The aforesaid notices can be sent to PRO4YOU by email at info@pro4you.ae.

     

WEBSITE

The Website is meant to be used by bonafide User(s) for a lawful use.

User shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.

The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever.

Access to certain features of the Website may only be available to registered User(s). The process of registration, may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to PRO4YOU is true and accurate.

PRO4YOU reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.

PRO4YOU will always make its best endeavors to ensure that the content on its websites or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website or any other Sales Channel is done entirely at the User's own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information.

PRO4YOU reserves the right to periodically make improvements or changes in its Website at any time without any prior notice to the User. User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to info@pro4you.ae. On receiving such report, PRO4YOU reserves the right to investigate and/or take such action as the Company may deem appropriate.

     


 
BOOKINGS BY TRADE PROFESSIONAL 


Except with the prior registration with PRO4YOU as B2B agents, priority partner or a franchisee, and explicit permission of PRO4YOU to use the Website, all PRO, agents, freelancer, consolidators or aggregators or travel agents ("Agents") are barred from using this Website for any commercial or resale purpose. If any such bookings/Service Request are detected, PRO4YOU reserves the right, including without limitation, to cancel all such bookings immediately without any notice to such agents and also to withhold payments or any refunds thereto. PRO4YOU shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such Agents. The liability in case of such cancellations shall be solely borne by such Agents.

All discounts and offers mentioned on the Website are applicable only to the User(s) of PRO4YOU for legitimate bookings.
     


 
LIMITED LIABILITY OF PRO4YOU


Unless PRO4YOU explicitly acts as a reseller in certain scenarios, PRO4YOU always acts as a facilitator by connecting the User with the respective service providers like airlines, hotels, restaurants, bus operators etc. (collectively referred to as "Service Providers"). PRO4YOU's liability is limited to providing the User with a confirmed booking as selected by the User.

Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. PRO4YOU will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider.

Unless explicitly committed by PRO4YOU as a part of any product or service:

•    PRO4YOU assumes no liability for the standard of services as provided by the respective Service Providers.
•    PRO4YOU provides no guarantee with regard to their quality or fitness as represented.
•    PRO4YOU doesn't guarantee the availability of any services as listed by a Service Provider.                                                      

By making a booking, User understands PRO4YOU merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not PRO4YOU. Thus the ultimate contract of service is between User and Service Provider.
     

USER'S RESPONSIBILITY

Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.

If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.

The User warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The User further warrants that they will comply with all applicable laws and regulations of the concerned jurisdiction regarding use of the services for each transaction. Additionally, User also understands that they are bound by the terms of the ultimate Service Provider and they undertake to go through the same.

The services are provided on an "as is" and "as available" basis. PRO4YOU may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. PRO4YOU expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from PRO4YOU or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.

User also authorizes PRO4YOU’s representative to contact such user over phone, message and email. This consent shall supersede any preferences set by such User available under the applicable laws.

     

SECURITY AND ACCOUNT RELATED INFORMATION


While registering on the Website, the User will have to choose a password to access that User's account and User shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is the duty of the User to notify PRO4YOU immediately in writing of any unauthorized use of their password or account or any other breach of security. PRO4YOU will not be liable for any loss that may be incurred by the User as a result of unauthorized use of the password or account, either with or without the User's knowledge. The User shall not use anyone else's account at any time.

User understands that any information that is provided to this Website may be read or intercepted by others due to any breach of security at the User's end.


PRO4YOU keeps all the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection, offering bookings on credit (finance) etc., PRO4YOU may at times verify certain information of its Users like their credit score, as and when required.

PRO4YOU adopts the best industry standard to secure the information as provided by the User. However, PRO4YOU cannot guarantee that there will never be any security breach of its systems which may have an impact on User's information too.

The data of the User as available with PRO4YOU may be shared with concerned law enforcement agencies for any lawful or investigation purpose without the consent of the User.

     

FEES AND PAYMENT

In addition to the cost of booking as charged by the Service Providers, PRO4YOU reserves the right to charge certain fees in the nature of service fees or any other fees. PRO4YOU further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards services are subject to change.

In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, PRO4YOU shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to PRO4YOU. In cases where the short charge is claimed prior to the utilization of the booking, PRO4YOU will be at liberty to cancel such bookings if the amount is not paid before the utilization date.

Any increase in the price charged by PRO4YOU on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.

In the rare circumstance of a booking not getting confirmed for any reason whatsoever, PRO4YOU will process the refund of the booking amount paid by the User and intimate the User about the same. PRO4YOU is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and PRO4YOU as the case may be.

The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws

The User agrees and understands that all payments shall only be made to bank accounts of PRO4YOU. PRO4YOU or its agents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of PRO4YOU. The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by PRO4YOU or to any personal account of any person, PRO4YOU shall not be held liable for the same. User shall not hold any right to recover from PRO4YOU any amount which is transferred by the User to any third party.

The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of PRO4YOU. The User shall immediately inform PRO4YOU if such details are demanded by any of its agents' employees or representatives. PRO4YOU shall not be liable for any loss that the User incurs for sharing the aforesaid details.

Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.

Booking(s) made by the User through PRO4YOU are subject to the applicable cancellation policy as set out on the booking page or as communicated to the customers in writing.
     

USAGE OF THE MOBILE NUMBER, COMMUNICATION DETAILS OF THE USER BY PRO4YOU

PRO4YOU will send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or booking made by the User, via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication detail provided by the User at the time of booking.

PRO4YOU may also contact the User through the modes mentioned above for any pending or failed bookings, to know the preference of the User for concluding the booking and also to help the User for the same.

The User hereby unconditionally consents that such communications via SMS, internet-based messaging applications like WhatsApp, voice call, email or any other mode by PRO4YOU are:

•    upon the request and authorization of the User;
•    ‘transactional’ and not an ‘unsolicited commercial communication’ in compliance of the local laws, and
•    in compliance with the relevant guidelines framed by the UAE Telecommunications Regulatory Authority (TRA) or such other relevant authority.
•    
The User will indemnify PRO4YOU against all types of losses and damages incurred by PRO4YOU due to any action taken by the UAE Telecommunications Regulatory Authority (TRA), Access Providers or any other local authority due to any erroneous complaint raised by the User on PRO4YOU with respect to the communications mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.

User also understands that they will always have an option of withdrawing the consent as set out above. User will have an unconditional right to opt out of receiving messages and email including but not limited to communications that are of marketing in nature by simply writing to PRO4YOU on info@pro4you.ae or by amending the notification settings in User’s account profile settings.

     
INSURANCE    
    
Unless explicitly provided by PRO4YOU in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. In no case PRO4YOU shall accept any claims arising out of such scenarios.

Insurance, if any provided as a part of the service or product by PRO4YOU shall be as per the terms and conditions of the third-party insurance company. PRO4YOU merely acts as a facilitator in connecting the User with insurance company. The User shall contact the insurance company directly for any claims or disputes. PRO4YOU shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.    
     

    
     
OBLIGATION TO OBTAIN VISA & OTB    
    
International bookings made through PRO4YOU are subject to the requirements of visa including but not limited to transit visa, OK TO BOARD which are to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the User intends to visit or transit through.

PRO4YOU is not responsible for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa, irrespective whether or not the User has availed the services of PRO4YOU for the visa process too. Refund, if any, will be as per the applicable terms of booking and cancellation policy.    
     

    
     
FORCE MAJEURE    
    
There can be exceptional circumstances where PRO4YOU and / or the Service Providers may be unable to honor the confirmed bookings due to various reasons like act of God, labor unrest, insolvency, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of PRO4YOU. If PRO4YOU has advance knowledge of any such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operators. The User agrees that PRO4YOU being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The User has to contact the Service Provider directly for any further resolutions and refunds.

The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, PRO4YOU's obligation shall be limited refunding the booking amount, if any, received from the customer. Such refund shall completely discharge PRO4YOU from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by the User.

In no event shall PRO4YOU and be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or any other Sales Channel.    
     

    
     
ADVERTISERS ON PRO4YOU, AND LINKED WEBSITES    
    
The Website may contain links to third party websites. PRO4YOU does not control such websites and is not responsible for its contents. If a User accesses any third-party website, the same shall be done entirely at the User's risk and PRO4YOU shall assume no liability for the same.    
    
PRO4YOU is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers.    
    
PRO4YOU does not endorse any advertisers on its Website, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages.    
    
The linked sites are not under the control of PRO4YOU and hence PRO4YOU is not responsible for the contents of any linked site(s) or any further links on such sites
For security purposes, the User must provide PRO4YOU with correct credit or debit card details. PRO4YOU may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.    
    
Payment can be made either in AED(Dirham)or any other foreign exchange/currency as specified at the time of booking.    
    
Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.    
    
     

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